Frequently Asked Questions

Distressed Leather – our favorite because it gets better with age – scuffs easily but scuffs can be removed just as easily using any oil (we like coconut oil). It’s great for making rustic vintage looking products.

Rest of the World

Orders to the rest of the world will be shipped via EMS Post and it will be delivered to you via your local National Postal Service. The orders take ~1 – 3 weeks to arrive.

We know lots of people have shipping questions, so please don’t be shy, send us a message.

Head over to your account page to view your order status. For any further questions please contact us at hello@ayrezleather.com or call us at 62-822-4140 4050

This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact hello@ayrezleather.com or call us at 62-822-6666-3336.

Exchanges – No, we don’t accept exchanges.
Refunds – Yes
Refunds are easy. If you buy something, we gift you 30 days, no questions asked. Just contact us and inform us you would like to return an item. Then you just need to ship it back to us.
Customer is responsible for return shipping fees.
Once we receive the item back (in its original condition), we will gladly give you a refund, less the original shipping.
Please note: We don’t except refunds for custom made or personalized items.

Of course. Please tell me what your initials or content you want to engrave, just fill in the form available on the single product page before checking out.

if you have a coupon code, the coupon will automatically appear on the shop page, or chart page, you can use it by clicking on the available coupon.
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